Common Disk Search Assistant support questions 

Application problems and questions regarding product features and functionality

Installation issues

Ordering/registration issues

Integration issues

Product upgrades

Support

Application problems and questions regarding product features and functionality

If I you have any problem or question concerned Disk Search Assistant: 

First we should recommend to browse AKS knowledge base, represented on Disk Search Assistant web site.

Please visit Solutions section.

If you have not found answer or have some other questions, that please feel free to contact us using on-line contact form on http://disk-search.com/support.htm page.

Installation issues

How to download Disk Search Assistant

Please, visit http://disk-search.com/download.htm and download the latest version of Disk Search Assistant.  

The direct download URL to the latest version is: http://www.disk-search.com/disk-search-setup.exe 

How to install Disk Search Assistant

First you should download Disk Search Assistant from www.disk-search.com. Run downloaded disk-search-setup.exe file and follow instructions of setup program. Finishing installation you can choose whether to run Disk Search Assistant or run Disk Search Assistant’s usage manual.

How to uninstall Disk Search Assistant

Select Disk Search Assistant option in Start -> Programs menu and select “uninstall”.

How to backup Disk Search Assistant settings

All the information about Disk Search Assistant settings is in Windows registry. The key is: HKEY_CURRENT_USER\Software\AKS-Labs\Disk Search Assistant. Once you want to make a backup of your system including Disk Search Assistant’s settings, please use your favorite registry backup utility.

How to install Disk Search Assistant on several computers (include link to licenses). Links to integration issues topic.

Important license note: Installing Disk Search Assistant on several computers for simultaneously usage is allowed only for Site and World licenses.

One registered copy of Disk Search Assistant Personal may either be used by a single person who uses the software personally on one or more computers, or installed on a single workstation used non-simultaneously by multiple people, but not both.

You may access the registered version of Disk Search Assistant through a network, provided that you have obtained individual licenses for the software covering all workstations that will access the software through the network.

If you need to install our software on another computer for using you should purchase new license.

There are two ways to install Disk Search Assistant on several computers.

• Install on each computer. You can download cmp_setup.exe file. Then copy and install that file on each user’s machine.
• Server installation. You can download cmp_setup.exe file. Then install it on a single computer, so all workstations will access the software through the network. Please note: as Disk Search Assistant keeps it’s data in windows registry every user will have Disk Search Assistant configured in a way he likes.

Entering registration code. If you have Disk Search Assistant installed on several users’ computers then the handiest way is to use reg_key.key file to enter registration code. You will double click on this file and registration key will be added to Windows registry. Please, contact AKS for reg_key.key

Ordering/registration issues

How to register Disk Search Assistant

Please, go to Disk Search Assistant ordering page: http://disk-search.com/ordering.htm and learn available license and pricing options. Once you choose necessary option you should click “Buy Now” link, which will bring you to ordering page.

Please note: our e-commerce provides suggest several ordering methods, including Credit Card, FAX Ordering, Postal Mail, Phone, Purchase Order. All ordering options are listed on the top of the page.

How to register when already using evaluation version

If you are now trying Disk Search Assistant evaluation version and want to register, please follow 2 steps:

1)    Visit registration page http://disk-search.com/ordering.htm to select appropriate license and purchase Disk Search Assistant.

2)    Once you have filled and submit your purchase form to our e-commerce provider you will have order confirmation e-mails, with registration code included.

Please note: you will not be asked to download another version of software. You will just activate your copy of Disk Search Assistant for unlimited usage.

How to enter registration code

You should copy and paste registration code into registration box of Disk Search Assistant. Run the program, and then go to the Help menu. Select “Enter registration code…”. Copy and paste registration code and click OK button.

If you using Site or World license of Disk Search Assistant and has a Compare PDF installed on several computers, then please contact us for reg_key.key file, which will allow to enter registration code much faster.

How to recover registration code in a case of computer crash

Please, contact us using on-line contact form. Put your registration details in message body. We need to know what is your order ID number or what e-mail have you used to register.

Integration issues

Compare PDF is a powerful tool that makes you work easier. You will find useful information about how to Disk Search Assistant for office files created with office program you use everyday.

Please, visit Solution section of our web-site: http://disk-search.com/solutions.htm

Product upgrades

How to download the latest version of Disk Search Assistant

You should visit download section of product’s web site:

http://disk-search.com/download.htm  to download the latest version of Disk Search Assistant.

Please, backup Disk Search Assistant you are using now.

Then run downloaded file to install it. Please, use the same installation path as you used for previous version of Disk Search Assistant.

Once you finished installation you will have a new version of Compare PDF.

How to update Disk Search Assistant

For registered users.

Any registered user and download and update Disk Search Assistant. Please note: you will not be asked to enter registration code again.

For potential users.

You can download and install Disk Search Assistant updates as long as your 30-days evaluation period expires. Please note: installing new version will keep you trial days number the same. For example if you have 4 days to try Disk Search Assistant 1.0, you will have 4 days to try Disk Search Assistant 2.0.

If you have Disk Search Assistant expired but still want to try new version of Disk Search Assistant, please contact AKS for temporary registration key, so you will be able to evaluate new Disk Search Assistant during several days.

Upgrades notifications

All registered users of Disk Search Assistant will receive update notification on releases of new version of Disk Search Assistant.

Potential customers can subscribe to Disk Search Assistant newsletter. It is free.

Support

How to obtain information about that or other feature

First we should recommend to browse AKS knowledge base, represented on Disk Search Assistant web site.

Please visit Solutions section.

If you have not found answer or have some other questions, that please feel free to contact us using on-line contact form on http://disk-search.com/support.htm page.

How your support query is being processed

Read more about AKS-Support service and how your support query is being processed: http://www.disk-search.com/support/aks_support_service_description.htm